FAQs

1. What is your returns policy?

Please click here to view our returns policy

2. Can I track my order?

All orders sent from Calcio Club are sent via a traceable method via Sendle or Australia Post. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

3. When will my order be sent out?

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

4. Can I exchange an item?

    We do not offer exchanges, but recommend returning your item for a credit note and purchasing your correct size. Feel free to read through our returns policy here to initiate a return.

    5. Will I be charged customs and duties taxes?

      International orders may incur import duties and taxes, these are payable by you, the customer.

      If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

      Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

      6. Do you deliver to PO Boxes?

        We do not deliver to PO boxes. Please leave an address that you will be able to retrieve your package from.

        7. I think my order has gone missing, what do I do?

          We’re sorry to hear that your order is lost, we’re here to help!

          In the event of a lost parcel, please ensure before lodging an enquiry with Calcio Club you have checked your delivery times and that your order is at least 2 business days past your expected delivery.

          If your order is outside of its delivery time and receiving no tracking updates, please contact us at management@calcioclub.com.au and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed. 

          8. I just placed my order, can I cancel it?

            We aim to process orders promptly from our warehouse so we cannot change orders placed. However, you can contact our friendly customer service team via email and we will try our best to assist you.

            9. What payments do you accept?

              We accept payments from the following merchants through our secure third party Stripe gateway:

              • Mastercard
              • Visa
              • PayPal
              • AfterPay 
              10. How do I return my package?

                At Calcio Club we offer a 30 day return policy for change of mind.

                To initiate a return please email management@calcioclub.com.au with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.

                11. How do I know you received my order?

                  Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.

                  A confirmation email with your order number, invoice and details will also be sent. This will come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.

                  If you haven’t seen or received either of these, please contact our friendly customer service team via DM or email to check your order status for you.

                  12. What should I do if I receive a faulty or incorrect item?

                    In the event you have received the wrong or a faulty item, please contact our team at management@calcioclub.com.au with your order number for further assistance.

                    13. Where are you based?

                    We are proudly based in Melbourne and all of our orders ship from our local warehouse

                    14. How much is shipping?

                    We offer free shipping Australia wide!

                    If you have any further questions, please email management@calcioclub.com.au or DM us with your query and one of our Customer Service Team will be in touch within 24hours.