Please click here to view our returns policy

All orders sent from Calcio Club are sent via a traceable method via Sendle or Australia Post. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

We do not offer exchanges, but recommend returning your item for a credit note and purchasing your correct size. Feel free to read through our returns policy here to initiate a return.

International orders may incur import duties and taxes, these are payable by you, the customer.

If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

Unfortunately we can't deliver to PO boxes. Please leave an address that you will be able to retrieve your package from.

We’re sorry to hear that your order is lost, we’re here to help!

In the event of a lost parcel, please ensure before lodging an enquiry with us that you have checked your delivery times and that your order is at least 2 business days past your expected delivery.

If your order is outside of its delivery time and receiving no tracking updates, please contact us via the form on this page and we will lodge an investigation for you with your elected courier service.

Please note this process can take up to 2 business days to initiate and up to 7 business days to for the full investigation process.

In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed. 

We aim to process orders promptly from our warehouse so we cannot change orders placed. However, you can contact our friendly customer service team via this page and we will try our best to assist you.

We accept payments from the following merchants through our secure third party Stripe gateway:

• Mastercard
• Visa
• PayPal
• AfterPay 

At CALCIOCLUB™, we offer a 30 day return policy for change of mind.

To initiate a return please contact us via the form on this page with your order number, product name/colour/size and reason for return. A member of our team will be in contact to lodge your return.

Successful orders will display a 'Thank You' page with your order number and confirmation immediately after completing your order.

A confirmation email with your order number, invoice and details will also be sent. This will come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.

If you haven’t seen or received either of these, please contact our friendly customer service team here.

Please note tha we always strive for top quality merchandise delivered to our community. However, in the event you have received the wrong or a faulty item, please contact our team with your order number for further assistance.

We are proudly based in Melbourne, Australia, and all of our orders ship from our local warehouse.

We offer free shipping Australia wide!